Privacy Policy

Last updated: October 16, 2026

1. Information We Collect

Account Information

When you create an account, we collect your email address and authentication credentials. If you sign in with Google, we receive your name, email, and profile picture from Google.

User Content

We store videos you upload, clips generated from those videos, and any audio files you add. Video content is stored in Cloudflare R2/S3-compatible object storage and associated metadata is stored in our database.

Payment Information

On the web, payment processing is handled by Stripe. In the iOS app, subscriptions are sold through Apple In-App Purchase, and Apple processes the payment; RevenueCat records the purchase for us and links it to your ClipX account. We do not store your credit card numbers or payment method details. We receive transaction confirmations and subscription status from Stripe, and from Apple through RevenueCat.

Social Media Tokens

When you connect social media accounts (TikTok, Instagram, YouTube, Twitter/X), we store encrypted OAuth tokens to publish content on your behalf. These tokens are encrypted at rest using industry-standard encryption (Fernet symmetric encryption) and are only decrypted in-memory when making API calls to the respective platforms.

Usage Data

We collect information about how you use the Service, including videos processed, clips created, and features used. This helps us improve the Service.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Process videos and generate clips using AI analysis
  • Publish content to your connected social media accounts at your direction
  • Process payments and manage subscriptions
  • Send transactional emails (e.g., payment confirmations, processing notifications)
  • Monitor and prevent abuse of the Service
  • Respond to support requests

3. Third-Party Services

We use the following third-party services to operate ClipX:

  • Supabase — Authentication and database hosting
  • Cloudflare R2/S3-compatible object storage — Video and media file storage
  • LLM analysis provider — AI-powered video analysis for clip suggestions
  • Stripe — Payment processing on the web
  • Apple App Store — In-app purchase payments in the iOS app
  • RevenueCat — In-app subscription records for the iOS app
  • Resend — Transactional email delivery
  • YouTube Data API — Channel monitoring and video metadata
  • TikTok, Instagram (Meta), YouTube, Twitter/X APIs — Social media publishing

Each of these services has its own privacy policy governing how they handle data. We only share the minimum data necessary for each service to function.

4. Data Storage and Security

Your data is stored using industry-standard security practices. We use encrypted connections (HTTPS) for all data transmission. OAuth tokens for social media accounts are encrypted at rest. Database access is secured with row-level security policies ensuring users can only access their own data.

5. Data Retention

We retain your account data and content for as long as your account is active. Videos and clips are stored until you delete them, until their storage period ends, or until you delete your account. When you disconnect a social media account, we delete its access tokens.

When you delete your account, you are signed out and cannot sign in again, a subscription bought on our website is cancelled at once, and your social account tokens are deleted. Thirty days later we permanently delete your videos, clips, account details and the rest of your personal data, from our database and from our file storage. We keep invoice records (amount, date and Stripe references) for accounting and tax, no longer linked to your account. Stripe and Apple keep their own payment records. The full list of what we delete and keep is on Delete your ClipX account.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Delete your account and your data (see Delete your ClipX account)
  • Disconnect social media accounts at any time
  • Export your clips and data
  • Withdraw consent for data processing (which may limit Service functionality)

To exercise any of these rights, contact us through our Support page.

7. Cookies

We use essential cookies and local storage to maintain your authentication session and preferences (such as theme selection). We do not use tracking cookies or third-party advertising cookies.

8. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact

If you have questions about this Privacy Policy or our data practices, please contact us through our Support page.